General

What is Smart Chennai?

Smart Chennai is India’s largest and most convenient hyper local delivery company which enables you to order grocery and other products that you need every day, directly via your mobile or web browser.

What kind of products do you sell?

You can choose from over 120,000 products spread across write my essay various categories such as grocery, personal care products, Home Needs,  and much more.

What cities and locations do you operate in?

Smart Chennai currently operates only in Chennai City. 

Do you deliver to my location?

We deliver in select localities across the cities we are present in. 

What is the minimum order value?

There is no minimum order value. However, each store has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

How can I make changes to my order before and after confirmation?

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the browser and this will be soon released on web as well.

How can you list your products on the Grofers Platform?

To list your products on our platform, write to us at  listing@smartchennai.in with your contact and product information and our team will get in touch with you.

How can I review my receipt?

We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

What if I have any complaint regarding my order?

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.

Placing an order

How can I be sure the grocery items are of good quality?

Our Grocery items vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.

Is it safe to use my debit/credit card to shop on Smart Chennai?

Yes, it is. All transactions on Smart Chennai are completed via secure payment gateways (Citrus, PayU) which are PCI and DSS compliant. We do not store your card details at any given time.

I’m trying to place an order today but it is getting scheduled for the next day. What can I do?

Depending on store timings and store capacities, your order may be scheduled for a different day.

Can I schedule an order to my convenience?

Sure. At the checkout page, you can select a delivery slot of your choice.

Delivery related queries

Do you charge for delivery?

Every store has its own delivery charges, which are rhetorical analysis outline waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the web at the checkout page.

What are your delivery times?

In some locations, our deliveries begin from 6AM and the last delivery is completed by 11PM.

Can I change the delivery address of my order?

At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.

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